Justus Diala C.

Cloud Engineer(Hybrid)

• Provided top-shelf technical support and expertise on the Azure platform for the resolution of highly complex, cloud-oriented issues on behalf of high-profile clients.
• Scripting in PowerShell and Bash helped automate Azure tasks, improving operation efficiency by more than 20%.
• Implemented various security protocols through the use of Azure Security Center and Network Security Groups to ensure the mitigation of potential vulnerabilities and adherence to IT security standards.
• Collaborated with subject matter experts and escalation managers on issues that required more assistance.
• Develop and maintain infrastructure as code (IaC) templates and scripts using ARM. Troubleshoot across operating systems, both Windows and Linux.
• Project: Storage triage, Involved in the project to improve support's experience in handling storage-related issues. Improved the experience by reducing the days taken to resolve storage-related issues by 30%

Storage Escalation Engineer (January 2023 – Till Date)

• Specialized in handling and resolving escalated storage-related cases within Azure cloud environments, providing expert-level support for complex, high-impact issues.
• Conducted advanced troubleshooting and diagnostics across various Azure storage services identifying root causes and implementing effective solutions.
• Collaborated closely with engineering and product teams to resolve intricate storage challenges, feeding back insights for product improvements and preventative measures.
• Developed and implemented strategies to reduce resolution times for critical storage incidents, enhancing overall customer satisfaction and system reliability
• Provided technical guidance and mentorship to Team members on best practices for Azure storage management and troubleshooting.

Embedded Systems Consultant

Led the planning and execution of embedded software development projects, provided training to new engineers, and conducted thorough requirements analysis. Focused on ensuring software quality through rigorous testing and design reviews. Also, coordinated and led cross-functional meetings (software/electronic engineers) to drive project progress, applying Agile principles. Managed project timelines, deliverables, and resource allocation.

Software Developer

• Embedded Systems Software Development; collaborated with Electronic / Electrical Engineers team to develop software for Embedded Systems such as micro controllers and Single Board Computers (SBC) using C++ and C in a Linux Environment.
• Team Lead, Automation of National Identification Management Commission NIMC Power/Fuel Management System; charged with the sole responsibility of developing software for the automation of NIMC’s Autonomous Power System/ Fuel Management System.
• Responsible for software for all Embedded Systems used for the project. Server installation/ Maintenance; Collaborated with a team of Engineers charged with the responsibility for maintenance and installation of servers.
• Technical Support, including Upgrading, installing, maintaining, and troubleshooting Software, and Hardware across Data centers and offices.

Web Developer (Contract)

• Web Developer; development of websites for various clients using HTML5, CSS3, PHP, React, and Content Management System (CMS) based on client’s requirements.
• Web Development Trainer; charged with the responsibility of anchoring Web development tutorials for interested clients.
• Webinar Coordinator; also, in charge of organizing and selecting individuals alongside other coordinators for presentation at weekly webinars.

Global Communication/ Technology Officer (October 2022 – Present)

My duties include locating and assessing rural communities in Lagos for poverty alleviation and educational outreach. I was also responsible for the comprehensive management of the NGO's digital presence, which involves maintaining and securing its websites, curating social media content for engagement, and implementing digital strategies

Volunteer (March 2021 – October 2022):

• Actively participated in community outreach programs focused on poverty elimination.
• Organized and facilitated the distribution of essential school materials to pupils and students in remote, underserved areas.
• Contributed to the management and maintenance of the NGO's websites, including content updates and basic upgrades.